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I have not been credited points for my shipment. Why?

This may be due to several reasons:

  1. Your shipment has yet to be delivered. Track your shipment here.
  2. Your shipment needs to be checked in. We may have received your shipment but have yet to check it in. Usually, this is completed within 45 business days.
  3. Your shipment did not reach the minimum required weight.

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Comments

3 comments

Date Votes
  • Comment author
    Elizabeth Taylor

    Have never received my pouches or my box to ship back my other recycling project ?

    0
  • Comment author
    Stephanie TerraCycle Customer Care

    Hi Elizabeth! Please reach out to customercare@terracycle.com for further assistance with this! 

    0
  • Comment author
    Takeshi

    My most recent shipment was more than the minimum 10 lb to earn points (11.55 points, according to my shipment history), and the number of points earned is still 0.  Am I to conclude that it does not matter how large my shipments are?  Thanks!

    0

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