Welcome to the TerraCycle® US Help Center!

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• How can I recycle my waste for free with TerraCycle®?
  You can use our free recycling programs! Our free recycling programs are sponsored by brands, manufacturers, and retailers around the world to help you collect and recycle your hard-to-recycle wast...

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• Can I send the waste for different programs together?
  Please send the items for the respective programs with their respective download labels in separate boxes! All of the programs are structured and administered differently and sending each program w...

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• What can I send under each program?
  You can find a list of the accepted items on the program page as well as under the FAQ section. Some of our programs are BRAND specific. These programs would only accept products from the brand tha...

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• How clean does the waste have to be?
    While we do not require for the waste to be thoroughly cleaned, we do ask for as much of the residue/product be removed as possible prior to shipping.

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• How do I access shipping labels and send my waste?
  If you are signed up to one of our free recycling programs, you can access shipping labels by following these steps: Sign in to your account using your registered username and password Click on 'M...

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• My label reads 3lb, can I send more waste?
  In order to allow us to generate labels, we are required to fill in some information regarding the weight of the parcel. As a result, all of our labels will have a default weight in lbs. You can ho...

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• How to find a public drop-off point
    Drop off your waste at a public drop-off point near you! You won’t have to join programs or ship anything. It’s still free.   Head to the “Find a drop-off point” page (in the “Recycle” menu).  S...

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• Do you have any programs near me/drop off Locations?
  The majority of our programs are mail-in programs where the participant collects waste and then mails it to us. We only offer certain drop off location options for a small number of programs. Each ...

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• How can I find my nearest public drop-off location? 
  Before finding your nearest public drop-off location, you need to identify what type of waste you’d like to recycle as well as which program it can be recycled through. Please note, as the public d...

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• What are the items that are not accepted in the Zero Waste Boxes?
  Please note we currently do not accept the following items in any of our Zero Waste Boxes™: household items that may be considered hazardous waste. These include items such as lithium-ion batteries...

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