Amanda TerraCycle Customer Care
Articles
Recent activity by Amanda
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How can I be notified of new program launches?
Sign in to your account Edit your details here. Scroll to the bottom of the page and select the tick box for 'sign me up to receive updates and important information about TerraCycle programs an...
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- 6 followers
- 0 comments
- 0 votes
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I have not been credited points for my shipment. Why?
This may be due to several reasons: Your shipment has yet to be delivered. Track your shipment here. Your shipment needs to be checked in. We may have received your shipment but have yet to check ...
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- 7 followers
- 2 comments
- 1 vote
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Do I need a TerraCycle® account to start recycling?
I'd like to drop off waste at my nearest public drop-off point You do not require a TerraCycle account. Simply search our map to find a location near you. I'd like to set up my own public drop-off...
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- 6 followers
- 0 comments
- -1 votes
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How do I assemble and set up my Zero Waste Box?
Watch our assembly video on the How to Set Up Your Zero Waste Box page.
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- 5 followers
- 0 comments
- -1 votes
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How much does shipping cost?
Shipping to you is always free for Zero Waste Boxes, Pallets, or Pouches. The cost of shipping your trash back to TerraCycle is included in your purchase of a Zero Waste Box or Pouch. Each solution...
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- 4 followers
- 0 comments
- 1 vote
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As a private collector, can I request a branded TerraCycle® box for collections?
Branded collection boxes are only available to public drop-off points to help with promoting awareness of their site and acting as a clear signpost for where members of the public should drop off t...
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- 5 followers
- 0 comments
- 0 votes
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What size box should I use?
In order to make packing simple for you and processing easier for our team, we recommend the box you use to be at most 18x18x18" and weigh no more than 50 lbs. Please note UPS does not permit you t...
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- 5 followers
- 0 comments
- 4 votes
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How can I remove a program from my account?
Log in to your account, Select the my programs page, Find the relevant program you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail ...
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- 5 followers
- 0 comments
- 0 votes
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Which free recycling programs do you offer?
You can view a full list of free recycling programs here.
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- 9 followers
- 0 comments
- -2 votes
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How do I return my Zero Waste solution when it's full?
When your Zero Waste Box or Pouch is full: Tape the opening shut. Your box or pouch will arrive with an attached prepaid return shipping label. Simply drop off your sealed solution at your local U...
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- 5 followers
- 0 comments
- -1 votes