Amanda TerraCycle Customer Care
Articles
Recent activity by Amanda
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Who can participate in the free recycling programs?
Residents of mainland US can participate in our recycling programs. Currently, due to logistical reasons, there is limited participation in the following locations: Alaska Hawaii Puerto Rico US Vi...
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- 6 followers
- 0 comments
- 2 votes
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What happens to my trash when I send back my Zero Waste solution?
All compliant materials collected through TerraCycle Zero Waste solutions are sorted and then processed into raw materials used to make new products. Learn what happens to your trash when you ret...
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- 5 followers
- 0 comments
- 1 vote
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When will my order arrive?
Orders are typically shipped out 1 to 3 business days after the order is placed. All orders ship via UPS or FedEx ground and can arrive in one to six business days. Please note, that during a sale ...
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- 5 followers
- 0 comments
- -2 votes
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How can I access promotional materials to boost my collections?
For program-specific posters: Log in to your account, Head to the 'my programs' page, Find your program and click 'resources.' Check out our YouTube channel for some helpful videos.
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- 5 followers
- 0 comments
- 0 votes
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I have requested a shipping label but I am yet to receive an email to download my label.
There may be a slight delay in the e-mail generating; if so: Log in to your account and head to the 'my programs' page Find the program you're sending waste for. If you have active labels, select...
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- 10 followers
- 0 comments
- -6 votes
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How can I delete my account?
We're sorry you're leaving. Please contact us and a member of our team will complete your request.
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- 7 followers
- 0 comments
- -2 votes
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What happens with my waste after it is sent for recycling?
All materials we receive are sorted and stored in the United States until there is sufficient quantity to process the material. We process materials in the United States when possible; we also cons...
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- 5 followers
- 0 comments
- 0 votes
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Does the shipping label cover the cost of scheduling a pickup?
No, the cost of scheduling a pick-up is not included. Please be aware that if you schedule a pick-up with UPS, you will be charged by UPS, and TerraCycle is unable to reimburse you for this service.
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- 5 followers
- 0 comments
- 0 votes
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How can I purchase a Zero Waste Box™?
Browse our selection of zero waste solutions and select the one that fits your needs. Complete you purchase online. We accept American Express, Visa, Mastercard, and Discover.
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- 7 followers
- 0 comments
- -3 votes
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I can’t download a free shipping label. Why?
Changes may have been made to the program. Due to the growing popularity of our programs, we may have to amend program rules to make them more efficient. We may change the type of collectors regis...
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- 8 followers
- 0 comments
- -7 votes