Amanda TerraCycle Customer Care
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Recent activity by Amanda
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How do I assemble and set up my Zero Waste Box?
Watch our assembly video on the How to Set Up Your Zero Waste Box page.
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- 5 followers
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- -1 votes
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How much does shipping cost?
Shipping to you is always free for Zero Waste Boxes, Pallets, or Pouches. The cost of shipping your trash back to TerraCycle is included in your purchase of a Zero Waste Box or Pouch. Each solution...
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- 4 followers
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As a private collector, can I request a branded TerraCycle® box for collections?
Branded collection boxes are only available to public drop-off points to help with promoting awareness of their site and acting as a clear signpost for where members of the public should drop off t...
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What size box should I use?
In order to make packing simple for you and processing easier for our team, we recommend the box you use to be at most 18x18x18" and weigh no more than 50 lbs. Please note UPS does not permit you t...
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- 5 followers
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- 4 votes
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How can I remove a program from my account?
Log in to your account, Select the my programs page, Find the relevant program you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail ...
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Which free recycling programs do you offer?
You can view a full list of free recycling programs here.
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- 9 followers
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- -2 votes
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How do I return my Zero Waste solution when it's full?
When your Zero Waste Box or Pouch is full: Tape the opening shut. Your box or pouch will arrive with an attached prepaid return shipping label. Simply drop off your sealed solution at your local U...
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- 5 followers
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- -1 votes
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Why have I been removed from a program?
Collectors are required to send waste to TerraCycle every 6 months. If you haven't sent any waste within this period, you've likely been removed from the program to create space for others to sign ...
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- 5 followers
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How do I correct a delivery address after I have placed an order?
Delivery addresses may be edited before your order has shipped by contacting us. However, once an order has shipped, the delivery address can only be updated using UPS My Choice.
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Can I send you waste without being registered on a program?
To recycle any waste you have collected, you must take it to your nearest public drop-off point. To find your nearest one, please use our interactive map.
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- 5 followers
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