Amanda TerraCycle Customer Care
Articles
Recent activity by Amanda
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How can I recycle a type of waste you do not have a free recycling program for?
Did you know that most packages and products are not recycled through curbside pickup because it costs more to collect and recycle the waste than the value of the recycled outputs? The free recycli...
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- 7 followers
- 1 comment
- 1 vote
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Can I request PR support?
Our PR team is here to help you raise awareness of your recycling. If you are a Zero Waste Box customer, please complete this form. If you are a school, please complete this form.
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- 5 followers
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- 1 vote
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Do you offer volume pricing or bulk discounts?
Yes, for our standard Zero Waste Boxes we offer volume pricing online for orders of 15+ boxes of the same waste stream and box size. The volume pricing is displayed on the product pages where this ...
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- 5 followers
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- 1 vote
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Why does a Zero Waste Box cost money when the free recycling programs do not?
Our free recycling programs are sponsored by brands, so they cover the cost of shipping and recycling. You recycle for free, but you can only recycle accepted program waste through these programs. ...
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- 5 followers
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How can I send waste back using a recycling envelope?
Order a pre-paid envelope from the relevant recycling envelope page. Once received, remove the pre-paid return label from inside the envelope and cover your address with it. Place your waste insid...
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- 6 followers
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- 1 vote
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How can my company partner with TerraCycle®?
It's great to hear that you want to partner with us! The first step to look into a potential partnership would be for you to contact our Customer Support Team via customersupport@terracycle.com wi...
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- 5 followers
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- 1 vote
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The reusable bag in which my Zero Waste Box shipped did not come with a return label. What do I do?
The reusable bag can be kept and does not have to be returned to TerraCycle. Each reusable bag includes ideas on how you can give your bag a new life. If you’d like to send the reusable bag back to...
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- 5 followers
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I didn't receive my order confirmation email for my Zero Waste Box purchase. How come?
Please be sure to check your spam/ junk folders as they sometimes end up here. If you’re still having trouble finding it, please reach out to customercare@terracycle.com and our team can resend it ...
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- 5 followers
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Where can I find a box to send my waste?
We encourage you to send your waste in reused boxes. Keep hold of any packages you may receive a delivery in. Here's a handy list of locations you may be able to source them from: Supermarkets Ret...
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- 6 followers
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- 6 votes
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Zero Waste Boxes are not in our budget. Is there something we can do?
The price of a Zero Waste Box is based on the current shipping and recycling costs for each material type. We understand this service may not be a fit for all customers at this time, and we do offe...
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- 5 followers
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- 1 vote